Hi everyone this will hopefully be a quick overview or a quick posting on just a general guideline or quick instructions on how to configure or set up your social WiFi hardware or wireless router.
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If you are having issues with the social wifi hardware you may need to reset it to catch the latest firmware. Here are the steps to do so
A wireless site survey will usually come with a report that shows the status and health of your wireless environment. It basically tells you how clean the air is in your environment. Far too many times have we've seen too many restaurants in the downtown area that can't simply use the 2.4Ghz spectrum because the downtown core of most cities are too crowded with RF noise.
If your not going with a wireless site survey, the next best thing to download is a free tool such as meta geeks free tool that will show you your RSSI and SNR strength. Your threshold for RSSI should be around -70 to -75 and SNR always above 25. For more best practices on signal and coverage and hardware recommendations for your social WiFi network please stay tuned to my next article.
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If you are having issues with the social wifi hardware you may need to reset it to catch the latest firmware. Here are the steps to do so
A wireless site survey will usually come with a report that shows the status and health of your wireless environment. It basically tells you how clean the air is in your environment. Far too many times have we've seen too many restaurants in the downtown area that can't simply use the 2.4Ghz spectrum because the downtown core of most cities are too crowded with RF noise.
If your not going with a wireless site survey, the next best thing to download is a free tool such as meta geeks free tool that will show you your RSSI and SNR strength. Your threshold for RSSI should be around -70 to -75 and SNR always above 25. For more best practices on signal and coverage and hardware recommendations for your social WiFi network please stay tuned to my next article.
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Verify with Connectsim.ca to make sure your social wifi hardware has the latest firmware, we provide all social wifi services and updates on our compatible devices Social WiFi Hardware Vendors
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