Thursday, September 10, 2015

Functions Of Sewer Billing Software

By Daphne Bowen


A service bill is the amount expected to be paid by a home for electricity, gas, water and sewerage services each month. These bills tend to vary with the usage of the customer. The profits accruing from public utilities are regulated thereby putting a limitation on the amount they can charge the public for their services. A sewer billing software is used by many utility companies to bill their clients and collect revenues. The system is automated and enables the companies to run more efficiently. There are also reduced costs associated to adopting an automated paying system.

Adopting the appropriate paying technique for a service company is beneficial to the customers and to the company itself. The company benefits from the detailed information of their meters and a full history of those meter readings of their clients. This means that the data on all their customers is readily available when required. This increases the efficiency of operations in the company.

Using an automated system to bill clients makes handling of meter changes easier. If a customer changed location and consequently changed from one meter to another, he or she can easily be charged on one sewer bill. The new and old meter readings can be integrated

Adopting an automated system means that the customers will be billed accurately because of those already eliminated human error. The bills will also be sent on time. The software also provides an online platform where customers can view important information from their portals. Therefore, the volumes of calls from customers to the call center also reduce because most of their concerns can be addressed from their customer portals. Customer satisfaction is improved.

Companies which have adopted the sewer invoicing program have automated the repetitive tasks carried out. The employees have a reduced work load and hence get more time to deal with more demanding tasks. Human errors resulting from manual data handling are also eliminated.

The right service billing program allows for collection of revenues and payments. After the invoices and bills have been generated and sent to their clients, the automated system should provide options for managing the payments of the customers. It should be able to automatically track customers with outstanding balances and charge them penalties for payments beyond the due date. A good system should even send notices to the clients on late payment via email.

There is a huge benefit when the system can provide the customers with an option to pay their bills online by the use of their credit cards and debit cards. This will be done through an online portal which should ensure safety of the transaction.

Customers who have several residences can benefit from automated system used to bill. The software will be able to identify the several locations as belonging to a single customer. Therefore, the customer will receive a single bill with a summary of all the other accounts.

Sewer invoicing software allows the company to enhance customer security in terms of payments. It also leads to decreased client response times. Customers are provided with self service models that allow them to access important information.




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