Voip has started a fire in the business world that Guy Fawkes would have been proud of, and no fire engines in all the world can run enough water to put out the blaze. But with so much money to be made and saved, people need to be sure that there are systems in place to safeguard their investment; systems such as monitoring.
The importance of monitoring cannot be overstated. Poor quality performance resulting in reduced communication capabilities and even down time can dramatically impact on a companies performance and profits - not to mention their hard-earned credibility.
The main difference between Voice Over IP and other technology sectors however is that the elements required to run the system are more often than not outside of the control of the company. And it is this factor which has created such a headache for service providers and rushed in the need for reliable monitoring procedures.
The most accurate method of monitoring to ensure optimum call quality is by 'end-to-end'. This method works by duplicating calls to users' SIP devices, and analyzing the actual call responses in order to determine the quality of signal and system services. When a problem is detected, the monitoring feature can then send an immediate alert via either sms, email or phone.
Monitoring systems also offer companies the opportunity to view their performance statistics in a very detailed manner, usually through a fully interactive dashboard interface which can be logged into remotely at anytime. This functionality can provide valuable insights for a range of factors for all manner of businesses.
Regardless of what a company's motivation for utilising monitoring systems may be - whether simply to ensure the risk of bad service provision is minimised or to gain valuable insights into their company's performance - the systems that are there have their advantages and should be utilised wherever possible.
Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.
So when you are looking for a Voice Over IP service provider, be sure to look beyond the dazzle of the cheapest price, and do your research by choosing an ITSPA registered provider with a proven track record and a Quality Mark for good measure.
The importance of monitoring cannot be overstated. Poor quality performance resulting in reduced communication capabilities and even down time can dramatically impact on a companies performance and profits - not to mention their hard-earned credibility.
The main difference between Voice Over IP and other technology sectors however is that the elements required to run the system are more often than not outside of the control of the company. And it is this factor which has created such a headache for service providers and rushed in the need for reliable monitoring procedures.
The most accurate method of monitoring to ensure optimum call quality is by 'end-to-end'. This method works by duplicating calls to users' SIP devices, and analyzing the actual call responses in order to determine the quality of signal and system services. When a problem is detected, the monitoring feature can then send an immediate alert via either sms, email or phone.
Monitoring systems also offer companies the opportunity to view their performance statistics in a very detailed manner, usually through a fully interactive dashboard interface which can be logged into remotely at anytime. This functionality can provide valuable insights for a range of factors for all manner of businesses.
Regardless of what a company's motivation for utilising monitoring systems may be - whether simply to ensure the risk of bad service provision is minimised or to gain valuable insights into their company's performance - the systems that are there have their advantages and should be utilised wherever possible.
Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.
So when you are looking for a Voice Over IP service provider, be sure to look beyond the dazzle of the cheapest price, and do your research by choosing an ITSPA registered provider with a proven track record and a Quality Mark for good measure.
About the Author:
Saul Saresi writes regularly about Voip systems and technology for his website which can be found here business phone to find out how much money you could save with your Voip service see here business voip system
No comments:
Post a Comment