By 2017, the Enterprise Softphone market is predicted to reach a value of over $200 million and account for nearly 3 million units in volume sales. An immense figure indeed, which has been powered and pushed forward solely by the ever growing pervasiveness of Voip networks.
For anyone not in the know, don't let the name confuse you. A 'Softphone' rarely resembles a phone at all, per se, but rather a piece of software/ computer application that enables users to make calls directly from their computer - in effect turning their computer or laptop into a telephone.
And if thats not crazy enough for you then youll be pleased to know that Softphones can come in a variety of different formats from a USB phone - which looks and feels like a real phone but connects to your computer's USB - to a simple microphone and headset arrangement.
And while still a long way off from the dizzy heights of mobile and desktop phones, there are certain areas where Softphones are kind, such as in the often overlooked and regularly undervalued enterprise workspace.
Call centres are the main area of Softphone adoption - and the benefits are clear for all to see. In an industry where call costs are the number one business expense, the savings offered by internet telephony are incredible, and the ability to remove all hardware wiring free's up valuable space within which more sheep - i mean staff - can be housed - i mean sat.
Another key factor in the rise of popularity is the rise in the mobile worker population which demands for mobile workers to be able to stay in touch with headquarters whilst out of the office. This has given rise to a new wave of enterprise mobility where organisations can allow their mobile employees to access the companies resources through remote access points via their Softphones.
Although the USA is currently (according to the latest published findings) the largest Softphone market, its growth has slowed of late, and the fastest growing market is now that of Asia-Pacific, accounting for the fastest growth rate in both volume sales and revenue.
But whether you prefer to talk into a regular phone of a microphone or even a glorified speaker, the only thing that really matters is the quality of service and support provided by your Voip service provider. As they say, its not what you say, its how you say it - so make sure you say it good.
For anyone not in the know, don't let the name confuse you. A 'Softphone' rarely resembles a phone at all, per se, but rather a piece of software/ computer application that enables users to make calls directly from their computer - in effect turning their computer or laptop into a telephone.
And if thats not crazy enough for you then youll be pleased to know that Softphones can come in a variety of different formats from a USB phone - which looks and feels like a real phone but connects to your computer's USB - to a simple microphone and headset arrangement.
And while still a long way off from the dizzy heights of mobile and desktop phones, there are certain areas where Softphones are kind, such as in the often overlooked and regularly undervalued enterprise workspace.
Call centres are the main area of Softphone adoption - and the benefits are clear for all to see. In an industry where call costs are the number one business expense, the savings offered by internet telephony are incredible, and the ability to remove all hardware wiring free's up valuable space within which more sheep - i mean staff - can be housed - i mean sat.
Another key factor in the rise of popularity is the rise in the mobile worker population which demands for mobile workers to be able to stay in touch with headquarters whilst out of the office. This has given rise to a new wave of enterprise mobility where organisations can allow their mobile employees to access the companies resources through remote access points via their Softphones.
Although the USA is currently (according to the latest published findings) the largest Softphone market, its growth has slowed of late, and the fastest growing market is now that of Asia-Pacific, accounting for the fastest growth rate in both volume sales and revenue.
But whether you prefer to talk into a regular phone of a microphone or even a glorified speaker, the only thing that really matters is the quality of service and support provided by your Voip service provider. As they say, its not what you say, its how you say it - so make sure you say it good.
About the Author:
Saul Saresi writes regularly about the world of Voip practices and technology business voip More information about Voip can be found on his site Voipdito hosted pbx
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