Sunday, January 20, 2013

What's Really Happening With VoIP

By Dean Vincent


Companies that have office environment rely heavily on their telephony services. There are calls being made from all angles. More importantly this is reason to why moving across from an analogue to digital telephony service is the case.

Every call gets diverted at any time in order to connect to the right person. A touch tone service is in use for the options a caller will hear. Besides a past method of telephones connected to the nearest phone socket in today's business scene callers should have the option on extensions they can dial to transfer calls.

For a company that already has three departments in place that would be useful for a VoIP telephony service set-up. Calls between different extensions especially in larger scale offices work out more expensive compared to those that aren't using VoIP. The conversion to a digital hosted phone line is more convenient for phone bills to be more cost effective in comparison to analogue.

It is a fact that a majority of companies have saved nearly 50% of their phone bills with long distance and international calls. Two of the largest VoIP providers out there on the market are Cisco systems and Avaya. Another one popular for social media side especially the facebook integration project is Skype, which is innovative for virtual profile characters that's applied.

When a group already have VoIP phone set-up there is the importance the level of reliability of their digital provider. Of course Internet must be working at the required maximum speed for their connection. Current VoIP have an easy process ahead to migrate to an alternative provider.

Foreseeable users of VoIP will be currently using an analogue phone service and for switch over it depends on looking at their network layout. The network of their premises must have routers situated nearby each computer so Internet can run at an above usual speed especially with WiFi connection. Network ports must also be located in same room this is for connecting the phone lines work and ensuring they work correctly.

Whether the user is new to using a VoIP line or they are upgrading their service to a different provider it all goes down to the training. Staff being connected to the hosted VoIP line will have their own extension and unique SIP account for call transfers. Field sales managers and those working off-site definitely have access to VoIP through a mobile IP phone.

To understand more on VoIP further it's important to see how your current office architecture suits to using a hosted telephony service. Also focussing on costings and the amounts spent on previous months it makes sense using a lower cost telecoms provider. Besides of telephone costs, maintaining calls for recording purposes using VoIP works very well for maintaining in addition to professional voice response that is activated for your callers convenience.




About the Author:



No comments:

Post a Comment