Thursday, November 29, 2012

The Most Important Aspects Of A Cloud Phone System Business Owners Should Look For

By Charlese L. Hotalings


There are multiple benefits to utilizing a cloud phone system as opposed to older technologies. To get the best benefits from the ever advancing technology, business people should research each option carefully. As most providers will offer many features, it's important to understand which ones are the most critical. These will make the biggest difference to a business' telephone protocols. No matter the size of the business, it will sound like the largest one with the most advanced technology.

Using a web-based portal ought to be the first requirement for a cloud phone system no matter the number of phones a company uses. All of the critical systems should be part of this, like voice messaging, fax, email, and transferring of calls. By having all of these things available via a portal, owners and employees can access these things from everywhere. The most benefits are for those employees who travel a lot on business and rarely spend time in an office in just one building or location. When a company is trying to grow, being able to get information everywhere can be a big benefit.

Another feature is the ability to convert voice messages into documents that can be emailed to the receiver. This way, no matter where an employee is located, voicemail will be available in email using a computer connected to the Internet or a Wi-Fi hot spot. And, better yet no voice message will wind up being lost in the system. The company can base important choices on this by knowing how interactions are transpiring and as a way to track workflow. This also works as a tool for record keeping and information gathering projects.

Don't forget about the importance of the conference call and making them work to everyone's benefit. The greatest number of callers permitted on some systems is three or perhaps four. However, there are cloud telephone configurations that allow up to 10 parties to call into a conference at the same time. This is especially useful if employees are on the road and clients are located all over the place. With so many people able to connect at once, it offers efficiency and the ability to work well as a team.

When considering a system to replace a traditional telephone, there are many important areas to look at. First and foremost, the system ought to provide a web-based portal so it can be accessed from anyplace in the world. Then also, voicemail should be able to be sent to email when possible. In addition be sure to look at the ability to hold conference calls with many people as well.




About the Author:



No comments:

Post a Comment